What Do's & Don'ts should be followed while using SuperReceptionist?

Hello! Here are a few tips to follow, so you can enjoy uninterrupted services of SuperReceptionist:

Do's -

• Ensure outgoing facility of your device is active to successfully whitelist your number on SR

• Timely upload the required documents for KYC (Know Your Customer) through your panel

• Renew your account before the expiry date to avoid the services from getting discontinued

• Log in to your SuperReceptionist account regularly to remain up to date on your account status and notifications

• Disable call waiting/ divert/ barring on agent’s number to ensure quick response time

• You should be within a network range with No Cell Phone Signal Jammers in and around your facility

Dont's -

• Add Softphone and IP-based transfer/ routing as agents 

• Add two or more phone numbers from a multi-sim phone as agents

• Install apps like TrueCaller, Anti-virus, and Spyware

• Enable Call Recording or install apps that intercept incoming calls on your Smartphone

• Enable AutoAnswer or Voicemail of any sort from the operator or self

• Avoid forwarding agent’s number to your virtual number as this will create a loop and result in call transfer failure

Please note: Roaming Network availability is subjective and does not guarantee seamless connection.