What Do's & Don'ts should be followed while using SuperReceptionist?
Hello! Here are a few tips to follow, so you can enjoy uninterrupted services of SuperReceptionist:
Do's -
Ensure outgoing facility of your device is active to successfully whitelist your number on SR
Timely upload the required documents for KYC (Know Your Customer) through your panel
Renew your account before the expiry date to avoid the services from getting discontinued
Log in to your SuperReceptionist account regularly to remain up to date on your account status and notifications
Disable call waiting/ divert/ barring on agent’s number to ensure quick response time
You should be within a network range with No Cell Phone Signal Jammers in and around your facility
Dont's -
Add Softphone and IP-based transfer/ routing as agents
Add two or more phone numbers from a multi-sim phone as agents
Install apps like TrueCaller, Anti-virus, and Spyware
Enable Call Recording or install apps that intercept incoming calls on your Smartphone
Enable AutoAnswer or Voicemail of any sort from the operator or self
Avoid forwarding agent’s number to your virtual number as this will create a loop and result in call transfer failure
Please note: Roaming Network availability is subjective and does not guarantee seamless connection.