In how many languages can I play the IVR?

SuperReceptionist allows you to upload your own IVR in any language of your choice. Simply record the IVR you wish to play and upload it in the 'Sounds' section on the panel. To know more about this, please visit here.

Knowlarity will be happy to assist you with the recording of the IVR if required. Depending on the availability of a recording artist, recording an IVR usually takes up to 2-4 working days for commonly used languages. However, for regional or non-Indian languages, procuring an artist can take longer. We try to deliver the recorded message as per defined TAT. 

Recording of an IVR is a value-added service. Here is an overview of the plans and the applicable charges for recording requests:
    

IVR Recording - Plans

Plan

IVR Level

Complimentary Recording bundled with the Plan (Welcome Message)**

Recording Duration

Additional Regional Language

International Accent

Basic

Single

Only one language available - Hindi or English is free; any regional will be paid or BU Head Approval will be required.

80 words = 1 prompt

Refer to Rate Card

Charges Extra - Refer to Rate Card

Advanced

Multi-level + Multi-Lingual

Hindi and English Prompt are free; 1 regional can be added on a paid basis or BU Head Approval will be required.

Refer to Rate Card

Premium

Multiple

First 2 prompts available free of cost ( any 2 from Hindi/English/Regional ); any further addition on a paid basis or BU Head Approval will be required.

Refer to Rate Card

SR++

Multiple

First 3 prompts available free of cost ( any 3 from Hindi/English/Regional ); any further addition on a paid basis or BU Head Approval will be required.

Refer to Rate Card