What are the Call Centre feature APIs available for integrating with the 3rd party CRM?


 With SR Call centre, we can integrate our Standard CTI plugins features like Track incoming calls from customers
Create tickets/ Leads with phone numbers, ,Make outbound calls using Click-to-Call feature, Track outbound calls etc. However currently we do not provide API for Call centre features like Call Monitoring, Whispering ,Barging. We can give Agent Status update APIs though the same is not currently published in our https://developer.knowlarity.com/ portal however we can give a wrapper api. It will take some time to make these API available in the Developer API portal.